Multi-Factor Authentication (MFA) - Frequently Asked Questions

When is the date of deployment?

The anticipated rollout date is Tuesday, October 25, 2022.

Who can I contact for help?

The help desk can be contacted at x7000 or ithelp@sdccd.edu.

What login methods are available?

You can use an authenticator app or your phone number to receive a call or text message.

How do I add or remove login methods?

Go to https://mysignins.microsoft.com/security-info page to add and remove methods.

How do I stay logged in after closing my browser?

Chrome Browser

  1. Click the menu button represented by 3 dots in the upper-right corner of the browser window and select Settings
  2. Select Privacy and Security then Cookies and other site data
  3. Make sure Clear cookies and site data when you close all windows is toggled off

Firefox Browser

  1. Click the menu button represented by 3 horizontal lines in the upper-right corner of the browser window
  2. Select Privacy & Security
  3. Scroll down to Cookies and Data and make sure Delete cookies and site data when Firefox is closed is not activated